How to Order

A Step-by-Step Guide

Phase 1 — Pre‑Order

Goal: Confirm product specifications, lead times and pricing.

Please send a clear inquiry with the following information: model, required quantity, destination (port or airport), target delivery date, required certifications, and any special packaging or marking requests. We will review the details and issue a formal Quotation with validity and lead time.

Step 2 — Sample Evaluation (optional)

Samples are available on request for quality verification. Sample charges may apply; these charges are refundable or deductible from the confirmed bulk order per the terms stated in the quotation.

Phase 2 — Confirmation & Payment (payment terms as agreed)

Goal: Sign the Proforma Invoice (PI) and complete payment according to the agreed terms.

Step 3 — Proforma Invoice (PI) confirmation

Once you accept the quotation, we will issue a Proforma Invoice (PI). Carefully check product specifications, quantities, packaging, labeling, Incoterms and bank details. Sign and return the PI to confirm the order.

Step 4 — Payment

Payment terms will be agreed on a per‑order basis and stated on the PI. Typical arrangements include deposits with balance before shipment (e.g., 30%/70%), 100% prepayment by T/T, or an irrevocable documentary L/C at sight. Please follow the payment instructions on the PI and include the PI number as the payment reference. Production and shipment will proceed only after the agreed payment conditions are met and funds are received/confirmed.

Bank charges: Unless otherwise stated on the PI, the buyer is responsible for all outward and intermediary bank charges; the seller typically bears beneficiary bank charges. Any additional fees caused by bank routing or currency conversion are borne by the payer unless agreed otherwise.

Currency & exchange: We accept payments in USD, EUR and CNY (RMB) by default. Other currencies can be accepted by agreement — exchange rate differences resulting from payer-side conversion are the buyer's responsibility unless otherwise agreed.

Payment confirmation & timing: Please provide the payment receipt or SWIFT copy after transfer. For T/T payments, clearing normally takes 1–5 business days depending on banks and currency. Production and shipment will only commence after funds are credited to the seller's account or otherwise confirmed in writing.

Bank details verification & fraud prevention: Always confirm the seller's bank details shown on the PI before payment. Do not rely solely on emails that request changes to bank accounts — contact your sales representative by phone or the original sales email address to verify any amendment. The seller is not responsible for funds sent to a fraudulent account if the buyer fails to verify changes.

Taxes, duties & local fees: Unless otherwise stated on the PI or agreed under the chosen Incoterm, the buyer is responsible for import duties, local taxes and destination handling charges. Any additional fees incurred due to unpaid duties or returned shipments will be charged to the buyer.

Late payment, order changes & cancellations: Failure to make payment per the PI terms may result in production delays, price adjustments, or order cancellation. Order changes after PI confirmation are subject to seller approval and may incur additional costs or lead time changes.

Escrow and third‑party payment options: If required, buyers and sellers may agree to use reputable escrow providers or other payment guarantees. Any fees for escrow services are normally split or assigned as agreed in writing.

Phase 3 — Production & Shipping

Goal: Manufacture, inspect and ship the goods according to the agreed terms.

Step 5 — Production and quality control

After payment confirmation we begin mass production. Our quality control team performs in‑process inspections and a final pre‑shipment inspection to ensure the goods meet the agreed specifications.

Step 6 — Shipping arrangements

Please confirm the preferred Incoterm for this transaction as soon as possible. The Incoterm determines who arranges and pays for the main carriage and who is responsible for export/import formalities.

We provide two common ocean freight options:

Option	Incoterm	Who arranges & pays main carriage	Buyer's primary post‑arrival responsibilities
A	FOB (Free On Board)	Buyer nominates the vessel/carrier and pays ocean freight.	Import clearance, destination charges and final delivery to buyer's warehouse.
B	CFR (Cost and Freight)	Seller arranges and pays ocean freight to the agreed destination port.	Import clearance, destination charges and final delivery to buyer's warehouse.